1. Our Commitment
Finchase Capital Private Limited is committed to addressing concerns, complaints, and grievances raised by visitors, prospective clients, and users of our Site promptly, fairly, and confidentially. This Policy explains how to raise a grievance and what you can expect from us in response.
2. What This Policy Covers
This Grievance Redressal Policy applies to concerns relating to:
- The handling, storage, or protection of your personal data
- Any breach of the confidentiality assurances given on our "Start the Conversation" page or elsewhere on the Site
- The quality, conduct, or manner of any engagement or interaction with our team
- Any other complaint regarding your experience with the Site or our services
3. Grievance Officer
In accordance with applicable law, we have appointed a Grievance Officer to receive and address concerns:
Mr. Jagdish
Grievance Officer, Finchase Capital Private Limited
Phone: +91 95680 00088
4. How to Raise a Grievance
You may raise a grievance by contacting our Grievance Officer directly by phone at the number above, or through the contact form available on our Site, clearly marking your submission as a grievance. Please provide sufficient detail — including your name, contact information, and a clear description of the concern — to allow us to investigate promptly.
5. Our Response Process
- Acknowledgement: We will acknowledge receipt of your grievance within 48 hours.
- Resolution: We aim to investigate and resolve grievances within 30 days of acknowledgement. If a matter requires additional time due to its complexity, we will inform you of the delay and the expected timeline.
- Communication: You will be kept informed of the status of your grievance and the outcome of our review.
6. Escalation
If you are not satisfied with the resolution provided by our Grievance Officer, you may:
- Request escalation to a senior partner of the firm for further review, or
- Where the grievance relates to the conduct of a Chartered Accountant in the course of professional services, raise the matter with the Institute of Chartered Accountants of India (ICAI) through its applicable grievance/disciplinary mechanism, or
- Where the grievance relates to personal data protection and remains unresolved, approach the Data Protection Board of India as provided under the Digital Personal Data Protection Act, 2023.
7. No Retaliation
Raising a grievance in good faith will never adversely affect how you, your enquiry, or any existing engagement with our firm is treated. We are committed to addressing every concern on its merits, fairly and without prejudice.
8. Confidentiality of Grievances
Grievances are handled confidentially and shared only with those within our organization who need to be involved in investigating and resolving the matter.